These Terms & Conditions ("Terms") outline the legal agreement between you (the "Customer") and Holland Park Florist ("we", "us", or "our"), concerning your online purchase and delivery of flowers and related products from our website. By placing an order through our platform, you confirm your acceptance of these Terms. Please read them carefully before ordering. These Terms apply to all customers ordering for delivery within Holland Park and the surrounding areas, whether as a registered user or guest. We reserve the right to amend these Terms as necessary, and any changes will apply to online purchases made after such amendments are published on our website.
To place an online order for flower delivery in Holland Park or neighbouring areas, you must add your desired products to the shopping basket and proceed to the checkout section. You will need to provide accurate billing, delivery details, and payment information. Before finalising your order, you will be invited to review your choices and information. Submission of an order constitutes an offer to buy the selected products. Confirmation of receipt of your order will be sent by email; however, this does not signify acceptance of your order. Acceptance occurs upon dispatch of your order, at which point a contract is formed between you and Holland Park Florist. If we are unable to fulfil your order due to stock limitations or other issues, we reserve the right to refuse any order at our discretion, in which case you will be promptly notified and a refund will be issued if payment has already been taken.
Orders for same-day and next-day delivery are subject to cut-off times advertised on our website. Please ensure all delivery instructions are complete and correct. Failure to provide accurate delivery information may result in delayed or failed delivery for which Holland Park Florist will not be liable.
All prices displayed on our website are quoted in Pounds Sterling (GBP) and include Value Added Tax (VAT) where applicable. We endeavour to display up-to-date and accurate pricing; however, errors may occasionally occur. If a pricing error is found after you have placed an order, we will inform you as soon as possible and give you the option to either reconfirm the order at the correct price or cancel the order (with a full refund, if payment has already been received).
Payment for all online orders must be made in full prior to dispatch. We accept payment via secure online payment systems, offering a range of card and electronic options, as shown at the checkout. Payments must be authorised at the time of order. If for any reason we are unable to collect payment, your order will not be processed.
We understand that plans can change. If you wish to amend or cancel your order, please do so by contacting us as soon as possible and no later than 24 hours before the scheduled delivery date. Amendments or cancellations requested after this time may not be accepted, particularly for orders that have already been prepared or dispatched.
If an order is cancelled within the permitted period, a full refund will be provided using the original method of payment. In the event of amending order details (such as delivery date, recipient or address), please be aware that amendments may affect the availability of certain products or delivery slots. Holland Park Florist will not be liable for any inability to amend orders within 24 hours of delivery or for missed deliveries caused by insufficient notice of changes or cancellations.
We specialise in online flower delivery across Holland Park and the surrounding districts. Delivery options and charges are clearly stated at checkout. We make every effort to deliver within the agreed timeframes, but delivery timings are not guaranteed and may be subject to circumstances beyond our reasonable control, such as traffic, adverse weather conditions, or access limitations.
If the recipient is not available at the time of delivery, our courier will attempt to leave the order with a neighbour or in a safe location as per your instructions. Alternatively, a calling card will be left with information for collection or redelivery. It is your responsibility to ensure someone is available at the delivery address or to provide clear instructions.
Holland Park Florist cannot accept responsibility for late or failed deliveries due to inaccurate or incomplete delivery information, recipient absence, or events outside our control. Should any product be returned to us due to non-delivery arising from the above, redelivery may incur additional charges.
All flowers and products offered for sale on our website are subject to availability. As flowers are a natural, seasonal product and subject to local and international supply constraints, it may be necessary to substitute certain blooms or components. Where substitutions are necessary, they will be of equal or greater value and as close as possible to the original in style, colour and quality. In such cases, we will use discretion and our expertise to ensure overall satisfaction.
We strive to deliver flowers at their freshest. If you have concerns regarding the quality or condition of flowers received, please notify us within 24 hours of delivery so we may address the issue appropriately. Images on our website are for guidance only and actual products may vary slightly from representations due to seasonal differences and availability.
Due to the perishable nature of flowers, we do not accept returns except in cases where products are damaged or do not match your order. If you believe your order is incorrect or defective, please contact us within 24 hours of receipt, including details and photographic evidence where possible. If a refund or replacement is agreed, we will endeavour to resolve the matter promptly. Refunds will be processed using the original payment method. We reserve the right to request the return of any product before issuing a refund or replacement.
Holland Park Florist’s liability for any claim arising from your order, including (but not limited to) non-delivery, incorrect delivery, or faulty product, shall be limited strictly to the value of the goods purchased and paid for. We will not be liable for any consequential, indirect, or special losses, including (but not limited to) loss of profits, business, goodwill, anticipated savings, or other intangible losses arising from the use or inability to use our products or services, unless otherwise required by law.
Nothing in these Terms limits or excludes Holland Park Florist’s liability for death or personal injury resulting from negligence, fraudulent misrepresentation, or as required by law.
By placing an order with us, you confirm that you are at least 18 years of age and legally capable of entering into binding contracts. You agree to provide accurate, current, and complete information during the ordering process and to update us in the event of any changes. You also accept responsibility for ensuring that any additional contact, delivery, or special instructions are communicated promptly and clearly to us.
We will not be held liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by events outside our reasonable control (including, but not limited to, strikes, fire, flood, accidents, adverse weather, war, pandemics, supplier failure, or government restrictions). Our obligations shall be suspended during such events and we will use reasonable endeavours to resume normal operations as soon as possible.
Any personal data provided in the course of placing an order for online flower delivery in Holland Park will be processed in accordance with our privacy policy and relevant UK data protection legislation. We will take all reasonable steps to ensure your personal data is secure and not shared with unauthorised third parties, except as needed to fulfil your order or required by law.
All website content, including text, images, and designs, remains the property of Holland Park Florist or our licensors. You may not copy, reproduce, or use any part of our website or materials for commercial purposes without express written consent.
These Terms & Conditions and any contract between Holland Park Florist and the Customer are governed and construed in accordance with the laws of England and Wales. Any disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If any part of these Terms is found to be invalid or unenforceable, such provision shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. The remainder of the Terms shall not be affected and remain in full force and effect.
These Terms & Conditions set forth the entire agreement between you and Holland Park Florist in relation to online purchases and flower deliveries within Holland Park and nearby areas. They supersede all prior discussions, understandings, or agreements between us relating to this subject matter. No amendment or variation of these Terms shall be effective unless agreed in writing by Holland Park Florist.
If you have any questions or concerns about these Terms & Conditions, the order process, or our delivery services for Holland Park and the surrounding areas, please contact our customer service team for assistance prior to making a purchase.
Please note: These Terms & Conditions specifically govern sales and deliveries of flowers and related goods to customers in Holland Park and neighbouring areas, ordered through Holland Park Florist’s online store.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Holland Park, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Holland Park.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
