At Holland Park Florist, we understand the importance of receiving vibrant, fresh flowers every time you order. That’s why we offer a fresh flowers guarantee to every customer in Holland Park and the surrounding areas. We promise that your bouquets and arrangements will arrive in beautiful, healthy condition and delight you or your recipient. Should your flowers fall short of our high standards, our caring local team is always ready to resolve any issues promptly and with fairness.
If your flowers or floral arrangements arrive damaged, wilted, or not as described, please notify us on the same day of receipt. We kindly ask that you provide a clear photo of the item, including its packaging, so our florists can quickly assess the problem. Timely communication allows us to determine the best resolution and helps us maintain our reputation for freshness and reliability in Holland Park.
Our flowers are sourced daily to ensure lasting beauty and vitality. We guarantee flower freshness for at least five days from the time of delivery when cared for according to our simple care instructions, which are included with every order. If your florals do not remain fresh within this freshness window, we encourage you to contact us immediately. We are dedicated to delivering Holland Park’s finest and freshest flowers, every time.
If your flowers are damaged on arrival or fail to meet our freshness standards within the guaranteed window, you may choose between a full replacement or a refund for the affected product. Our priority is your satisfaction, so please let us know your preference and we’ll make arrangements accordingly. Refunds are processed using the original payment method.
We welcome feedback from our valued Holland Park customers, whether it’s about product quality, delivery, or any part of your experience with us. Should you have a complaint, please contact us within 48 hours of your order’s delivery. Clearly outline the nature of your issue and, where applicable, include supporting photos. Our dedicated team will review your complaint and respond within one working day, aiming for a fair and swift resolution.
Holland Park Florist is proud to be the local choice for fresh, beautiful flowers. We serve both households and businesses across Holland Park and nearby neighbourhoods. Our customers’ happiness is at the heart of our work, and we take pride in resolving any issues with transparency, care, and speed. Thank you for trusting Holland Park Florist for your floral needs.
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